Terms & Conditions

YIIWA SHORT STAY

Welcome to YIIWA SHORT STAY. By making a reservation or using our accommodation and facilities, you agree to the following Terms & Conditions. We encourage all guests to read them carefully before booking.

1. Reservations & Bookings

• All bookings are subject to availability and confirmation.
• Guests must provide accurate personal and contact information when making a reservation.
• A booking is considered confirmed once the required payment or deposit has been received and confirmation issued.
• Any changes to a reservation must be communicated to management in advance.

2. Check-in & Check-out

• Guests must follow the agreed check-in arrangements communicated during booking.
• Standard check-out time is 10:00 AM.
• Late check-out requests are subject to availability and may attract additional charges.
• Guests should return room keys and settle any outstanding bills before departure.

3. Payments & Room Rates

• All accommodation rates are communicated during the booking process.
• Additional services, meals, breakfast and other optional facilities may attract separate charges.
• Any additional costs incurred during a stay must be settled before departure.
• Management reserves the right to review prices, with confirmed bookings honoured according to the agreed booking terms.

4. Cancellation & Refunds

• Guests should notify management as early as possible when cancelling or changing a reservation.
• Cancellation charges and refund eligibility will depend on the cancellation terms communicated at the time of booking.
• Refunds for eligible cancellations will be processed through an agreed payment method.
• No-shows may be subject to the agreed booking cancellation policy.

5. Guest Responsibilities

• Guests are expected to maintain cleanliness and respect the property.
• Any damage to furniture, equipment, fittings or other property caused by a guest may be charged accordingly.
• Guests must respect other occupants and avoid excessive noise or disruptive behaviour.
• Illegal activities, harassment, violence and abusive conduct are strictly prohibited.
• Guests are responsible for their personal belongings during their stay.

6. Visitors & Occupancy

• Only registered guests are permitted to occupy booked rooms.
• Visitors must comply with management’s visitor policies.
• Guests must not exceed the agreed room occupancy.
• Hosting additional overnight guests requires prior approval from management.

7. Smoking & Property Rules

• Smoking is not permitted inside guest rooms and designated non-smoking areas.
• Guests are expected to use facilities responsibly.
• Pets are only permitted with prior management approval.
• Management reserves the right to address any behaviour that compromises the safety, comfort or security of other guests.

8. Facilities & Additional Services

• Guests are welcome to use the facilities included in their accommodation package.
• Optional services such as breakfast, dressing gowns and other requested amenities may attract additional charges.
• Guests using the lounge, meeting room and entertainment facilities must observe the applicable house rules.
• Availability of certain facilities and services may vary.

9. Safety & Security

• Guests must observe all safety and security instructions provided by management.
• Any accidents, emergencies or maintenance issues should be reported immediately.
• YIIWA SHORT STAY will take reasonable measures to maintain a safe and comfortable environment.
• Guests are encouraged to secure their valuables and personal belongings.

10. Management Rights

• Management reserves the right to refuse or terminate accommodation in cases of serious misconduct, breach of house rules or unlawful activity, subject to applicable law.
• Management may make reasonable changes to facilities and services when necessary.
• Guests will be informed of significant changes that may affect their stay.

11. Privacy & Personal Information

• Guest information collected during reservations will be handled responsibly and used for booking management, communication and service delivery.
• Personal information will not be shared with unauthorised parties except where required by law or with appropriate consent.

12. Acceptance of Terms

By making a reservation or staying at YIIWA SHORT STAY, guests acknowledge that they have read, understood and agreed to these Terms & Conditions.

For enquiries, bookings or clarification, please contact us:

Moi Drive, Umoja Innercore, Eastlands, Nairobi.

Telephone:
0115 975 875
0722 983 416

Email: yiiwashortstay@gmail.com